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Zylow — Complete Policy

1. Introduction

Zylow is dedicated to empowering local markets by connecting users with trusted nearby shops, services, and community resources. This policy outlines how Zylow collects and uses data, regulates user/business activity, and ensures safety on the platform.
By using the Zylow web or mobile application, you agree to these policies and terms.

2. Privacy Policy

2.1 Information We Collect

Personal details: name, contact number, email, address
Device data: IP address, OS, app usage, location (with permission)
Business information: shop name, services, GST details (optional)
User-generated content: listings, images, posts, reviews, messages

2.2 How Your Data Is Used

To show accurate local results
To improve app functionality and user experience
To verify user/business identity
To send updates, offers, and alerts
For security and fraud protection

2.3 Data Sharing
We do not sell or trade personal information.
We only share data with:

Verified service providers for completing a request
Legal authorities when required
Internal systems for recommendation optimization

2.4 Data Protection

Secure encrypted storage
Users may request data deletion
Industry-standard protection protocols followed

3. User Policy

3.1 User Responsibilities
Users must:

Provide truthful information
Use the platform legally
Maintain respectful behavior
Avoid manipulating reviews or listings

3.2 Prohibited Activities

Fake profiles or impersonation
Fraudulent transactions
Abusive, harmful, or misleading content
Spamming or unrelated advertising
Hacking, tampering, or exploiting the app

4. Business / Shopkeeper Policy

4.1 Eligibility
Local businesses, service providers, and professionals may register using:

Valid contact information
Business identity or proof (optional, recommended)

4.2 Business Responsibilities

Provide accurate product/service details
Maintain fair pricing
Offer genuine quality
Honor commitments made to customers

4.3 Restrictions
Businesses may not:

Post fake discounts
Use copyrighted images without rights
Share misleading, fraudulent, or harmful content

Violation may result in suspension or removal.

5. Content Policy

Prohibited content includes:

Hate speech, abusive or offensive material
Adult or explicit content
Illegal items (drugs, weapons, etc.)
Misleading or false claims
Discriminatory content

Zylow may remove such content without notice.

6. Community & Welfare Features Policy

For features like blood/plasma help, welfare activities, and community support:
Users must:

Share only accurate information
Avoid misuse of emergency services
Respect privacy in sensitive matters

False emergency requests may result in permanent suspension.

7. Safety Guidelines

For features like blood/plasma help, welfare activities, and community support:
Users must:

Meet in safe public areas for offline transactions
Verify product quality before payment
Do not share confidential details (ATM, OTP, bank info)
Report suspicious activity immediately through the app

8. Marketplace Liability Disclaimer

Zylow is a connector platform, not a seller.
Zylow is not responsible for:

Product/service quality
Pricing disputes
Delivery or delays
Offline transactions
Conflicts between buyers and sellers

Zylow will, however, act against misuse of the platform.

9. Refund & Cancellation Policy

Zylow is a connector platform, not a seller.
Zylow is not responsible for:

Refunds and cancellations depend on seller’s individual policy.
Zylow does not own or sell items, therefore cannot process refunds directly.

Possible refund situations (seller-dependent):

Wrong item delivered
Defective or damaged products
Service not provided

Non-refundable categories:

Digital services
Homemade items (for hygiene reasons)
Second-hand products
Rental items after use

Cancellation:

Allowed before seller confirmation
After dispatch, depends on seller rules

Zylow may help mediate disputes but cannot guarantee outcomes.

10. Seller / Trader Agreement

Sellers must:

Provide accurate business and product details
Use real photos and clear descriptions
Update availability and pricing regularly
Follow consumer protection and Indian e-commerce regulations

Prohibited seller listings:

Illegal goods
Weapons, explosives, drugs
Adult content
Counterfeit or stolen items
Prescription-required medical products

Zylow may suspend sellers involved in fraud, fake listings, repeated complaints, or misuse.

11. User Agreement

Users agree to:

Use Zylow responsibly
Refrain from harmful, abusive, or illegal activity
Not manipulate ratings/reviews
Not misuse welfare or emergency features

Users have the right to:

Access local products and listings
Report suspicious activity
Request account/data deletion
Receive support through Zylow Helpdesk

Marketplace purchases are strictly between user and seller.

12. Account Suspension & Termination

Zylow may suspend or terminate accounts for:

Policy violations
Fraudulent activity
Fake identities
Repeated complaints
Posting prohibited content
Misusing community/emergency tools

Serious violations may lead to permanent ban.

13. Policy Updates

Zylow may revise policies periodically. Users will be notified of major updates, and continued use implies acceptance.